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How to fix 'SMTP could not authenticate' error?


Last updated on Sep 05, 2023

If you're trying to connect your email account using the SMTP method in Mystrika and you encounter the 'SMTP Error: Could Not Authenticate' message, don't worry – we'll walk you through the steps to fix it.

This might sound a bit technical, but we promise to keep it simple and easy to understand.

1. Check Your Email Credentials:

  • The first thing to do is double-check your email credentials. These are like the keys to your email account.

  • Usually, your Email Address and Username should be the same.

  • Use the password you normally use when you log in to your email inbox. Some providers force users to use generated App Password instead of login password.

2. Verify Your SMTP Settings:

  • Sometimes, the issue is with your SMTP settings. These are like the GPS coordinates that help your emails find their way.

  • Make sure you have the correct SMTP server address. This is like the postal address for your email server.

  • Also, confirm the TLS Port number or SSL Port number. These are like the specific gates at the email server's entrance.

  • To be extra sure, you can contact your email service provider and ask them for the right SMTP settings.

3. Two-Factor Authentication (2FA) Might Be the Culprit:

4. Contact Your Email Service Provider:

  • In rare cases, your email service provider might have the SMTP connection disabled. This means Mystrika can't connect to your email account using the SMTP method.

  • If you suspect this is the issue, get in touch with your email service provider and ask them to enable SMTP for your account.

By following these steps, you should be able to resolve the 'SMTP Could Not Authenticate' error and smoothly connect your email account to Mystrika.

If you ever get stuck or have questions, don't hesitate to reach out to us – we're here to help!